FAQs

ORDER PROCESSING

  • Orders are processed and shipped on business days only Monday through Friday, excluding major holidays. Most orders are processed within 1-2 business days (processing time does not include weekends and holidays).
  • Orders placed on Saturday and Sunday will be processed the following Monday.
  • All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

PAYMENT OPTIONS
MICHAEL TODD accepts the following methods of payment: Visa, Mastercard, ZipPay and PAYPAL. We do NOT accept the following methods of payment: CODs, personal checks or money orders. We reserve the right to refuse any order that does not meet these criteria.
PROMOTIONS / COUPONS / E-VOUCHERS
Coupons. MICHAEL TODD periodically offers promotions in the form of coupons good for trade discounts on our website. The coupon contains a list of numbers and/or letters which are entered in a box marked “Discount Codes” on the Shopping Cart page during the checkout process. To redeem a discount coupon, enter the code in the coupon you received in the text box marked “Discount Codes” on the Shopping Cart page during the checkout process. Then click on “Apply Coupon.“ A text block will appear at the top of the page confirming the coupon has been accepted.That’s all there is to it.

Coupon codes are not case sensitive. When dashes ( “-” ) appear in the coupon code they must be used. Some coupon codes are alpha-numeric meaning they include a combination of letters and numbers. Only one coupon code may be used per online purchase. Coupon code discounts are not applied to charges for shipping. A fixed amount discount (as distinguished from a percentage discount) which is greater than the selling price of the product or products being purchased will be applied up to the amount of the purchase price only and any excess may not be carried forward to a subsequent purchase. If you are having trouble with your coupon code being accepted, be sure you are not entering the letter “o” or “O” for the number “0” or vice versa. If your coupon code is not accepted and you think that it should be, please contact Customer Service during business hours by using our contact form.

ORDER STATUS
When you place an order with MICHAEL TODD, you will receive an order confirmation via email. If you establish an account with us, you can track the status of your orders online. If you do not have an account set up with us, and have questions concerning you order, please contact Customer Service during business hours by using our contact form. Be sure to include your order number in the subject of your email or when leaving a message. If you have any other questions about your order, please contact Customer Service as indicated above. Once your order is shipped, your tracking number will be emailed to you. Note: some carriers may not provide tracking information for up to 24 business hours after the order is shipped.
CUSTOMER SERVICE
For information relating to orders placed with michael-todd.com.au (e.g., order processing, shipping and handling, returns and exchanges), please contact Customer Service during business hours by using our contact form. Be sure to include your order number in the subject of your email or when leaving a message. We are happy to assist you.
BILLING
You will be charged for your order at the time of purchase. Occasionally, orders or parts of an order are cancelled by our system for various reasons. See, Order Cancellations. If your order is cancelled in whole or part, the full amount of the cancelled order or cancelled part of an order will be credited back to the method of payment you used to place your original order. If you need any assistance with billing questions, please contact Customer Service during business hours please by using our contact form.  Include your order number in the subject of your email or when leaving a message.
OUT OF STOCK AND BACKORDERS
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. You will not be charged for any item unless it is shipped. If for any reason you wish to cancel a backordered item, please contact Customer Service during business hours by using our contact form. Include your order number in the subject of your email or when leaving a message. We will be happy to assist you.
ORDER CANCELLATIONS
If you would like to cancel an online order after it has been placed, please contact Customer Service as soon as possible by using our contact form.  Include your order number in the subject of your email or when leaving a message. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to the address provided.
  • A duplicate order was placed.
  • Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service as soon as possible by using our contact form. Include your order number in the subject of your email or when leaving a message.

SPOKESPERSON DISCLOSURE STATEMENT
MICHAEL TODD may enter into arrangements with third parties who receive complimentary products and/or compensation in exchange for reviewing, promoting and/or sharing their experiences, beliefs, findings or opinions regarding MICHAEL TODD products in all forms of media, including this website. The experiences shared and views expressed by the third parties are their own. If you have questions about a particular endorsement or testimonial, please contact Customer Service by using our contact form.